Shipping policy

By placing an order, you accept our shipping and refund policy, which accounts for seasonal conditions and chosen shipping methods. Please review our policy carefully before completing your purchase to ensure you understand our terms and conditions:

Shipping Method:
We offer FREE standard shipping via FedEx 2-Day Express (excluding PO boxes) with two ice packs included to ensure your items arrive swiftly and in excellent condition.

Seasonal Considerations:
Please be aware that high temperatures may cause the glaze on your donuts to melt during the spring and summer months. While we take all necessary precautions to maintain quality during transit, we cannot control extreme heat conditions. We promise they will still taste good.

Reasoning for Shipping Method:
Overnight shipping could reduce the risk of melting but would significantly increase the cost of your order. You can choose overnight shipping for an additional fee to minimize transit time.

Agreement to Policy:
By placing an order, you agree to our shipping policy. Please review the seasonal conditions and shipping options before finalizing your purchase.

Refund Policy:
We do not offer refunds for melted orders, as the donuts are still safe to eat despite changes in appearance due to heat exposure. We are committed to delivering high-quality products under varying conditions.

Thank you for your understanding. If you have any questions or concerns, please contact our customer support team at contact@kejoy.co - we will always try to satisfy our customers.